Terms and Conditions

Credit or Debit Card details are required to secure all bookings.

The booking total will be charged to your Credit or Debit card on confirmation.

 

Specific minimum stay requirements for relevant dates are shown on the booking calendar. 

Hover over the date to view.

Easter, Labour Weekend and Whitianga Scallop Festival = 2/3 nights min stay.
Christmas / New Year = 3/6 nights min stay.

We are not able to accept bookings with a check-in or check-out date of 25, 26,31 December or 1 January.

 

Reception is attended for Check In from 2 pm - 7 pm.
Check In outside these hours is by prior arrangement only. 

Please contact us in advance if you need to arrange a later check in time

Check Out is by  10 am

 

Pets are not permitted - sorry no exceptions.

 

Cancellation Policy:  for bookings between 01 May - 30 September

(excluding holiday weekends)

Cancellation within;

• 14 days of arrival date: 50% forfeit of the total booking price.
•  7 days of arrival date: 100% forfeit of the total booking price.

 

Cancellation Policy for Periods of Peak Demand:  

i.e. for bookings between 01 October - 30 April,  Easter,

Whitianga Scallop Festival Sept, and Queen's Birthday Weekend.

Cancellation within;

• 30 days of arrival date: 50% forfeit of the total booking price.
• 14 days of arrival date: 100% forfeit of the total booking price.

 

Cancellation Policy for Group Bookings (3 or more units)

Cancellation within;

• 60 days of arrival date: 50.00% forfeit of total booking price
• 30 days of arrival date: 100.00% forfeit of total booking price

 

All Cancellations must be received in writing.

All Cancellations incur an administration charge of NZ$30

 

AT ALL TIMES Guests who do not cancel their booking,

but do not arrive, will be charged 100% of total booking cost.

 

We recommend Travel Insurance.