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Terms and Conditions

Payment Policy

Credit or Debit Card details are required to secure all bookings.
The booking total will be charged to your Credit or Debit card on confirmation.
 

Minimum stays apply

Specific minimum stay requirements for relevant dates are shown on the booking calendar. 
Hover over the date to view.
Easter, Labour Weekend and Whitianga Scallop Festival = 2/3 nights min stay.
Christmas / New Year = 3/6 nights min stay.
We are not able to accept bookings with a check-in or check-out date of 25 December or or 1 January.
 

Arrivals and Departures

Reception is attended for Check In from 2 pm - 8 pm.
Check In outside these hours is by prior arrangement only. 
Please contact us in advance if you need to arrange a later check in time
Check Out is by  10 am
 

Pets

Pets are not permitted - sorry no exceptions.
 

Beachfront Resort is a non-smoking property

Cancellation Policy

Cancellation Policy:  for bookings between 01 April - 31 October
(excluding holiday weekends)
Cancellation within;
• 14 days of arrival date: 50% forfeit of the total booking price.
•  7 days of arrival date: 100% forfeit of the total booking price.
 
Cancellation Policy for Periods of Peak Demand:  
i.e. for bookings between 01 November - 31 March,  Easter,
Whitianga Scallop Festival Sept, and Labour Weekend.
Cancellation within;
• 30 days of arrival date: 50% forfeit of the total booking price.
• 14 days of arrival date: 100% forfeit of the total booking price.
 
Cancellation Policy for Group Bookings (3 or more units)
Cancellation within;
• 60 days of arrival date: 50.00% forfeit of total booking price
• 30 days of arrival date: 100.00% forfeit of total booking price
 
All Cancellations must be received in writing.
All Cancellations incur an administration charge of NZ$30
 
AT ALL TIMES Guests who do not cancel their booking,
but do not arrive, will be charged 100% of total booking cost.
 
We recommend Travel Insurance.